Privacy Policy
Toasty Software – Privacy Policy
Last updated 29 August 2025
At All Things Toasty Software Ltd (“Toasty Software”, “we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you:
- Visit our websites,
- Use our apps (including those published on the Google Play Store and Apple App Store), or
- Engage with our services (including Odoo implementations, integrations, hosting, and support).
By using our services, you agree to the terms of this Privacy Policy.
1. Who We Are
All Things Toasty Software Ltd (Company No. 16066674), registered in England & Wales.
📍 Carlisle, Cumbria, United Kingdom
📧 Email: admin@toastysoftware.co.uk
📞 Phone: 07916 254990
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business details (provided when contacting us, signing up for services, or using our apps).
- Usage Data: App interactions, website browsing activity, log files, and analytics (e.g. device type, IP address, operating system).
- Transaction Data: Payment details processed securely via trusted third-party providers (e.g. Stripe, PayPal).
- Odoo Data (Clients only): Where we host or support Odoo systems, we may process business data (e.g. orders, bookings, customer records) strictly under the terms of our service agreements.
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our apps, websites, and services.
- Deliver and support Odoo implementations and integrations.
- Process payments and issue invoices.
- Communicate with you (support, updates, marketing where consented).
- Ensure security, prevent fraud, and comply with legal obligations.
4. Legal Basis for Processing
We process personal data under UK GDPR based on:
- Contract: To deliver the services you requested.
- Consent: For optional marketing communications.
- Legitimate Interests: To improve and secure our apps, websites, and services.
- Legal Obligation: To comply with tax, accounting, and regulatory requirements.
5. Sharing Your Information
We do not sell your personal data.
We may share data only with:
- Trusted service providers (e.g. hosting providers, payment processors, analytics tools) under strict confidentiality.
- Odoo hosting environments as required for client systems.
- Legal or regulatory authorities if required by law.
6. Data Retention
- We keep client data for as long as you use our services.
- Invoices and tax-related records are kept for 6 years in line with UK law.
- App usage data is retained only as long as necessary for analytics and improvement.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccuracies.
- Request deletion (“right to be forgotten”).
- Restrict or object to processing.
- Data portability (where applicable).
To exercise your rights, contact us at admin@toastysoftware.co.uk.
8. Cookies & Tracking
Our websites and apps may use cookies or similar technologies for functionality, analytics, and performance. You can control cookies through your browser settings.
9. Data Security
We use appropriate technical and organisational measures to protect your data, including:
- Encrypted hosting and backups.
- Role-based access controls.
- Secure third-party payment gateways.
10. Children’s Privacy
Our apps and services are not directed at children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and apps with the “Last updated” date shown.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
All Things Toasty Software Ltd
Carlisle, Cumbria, United Kingdom
📞 07916 254990